Do Crocs Have a Warranty? What’s Included and Excluded

Crocs footwear is covered by a limited 90-day manufacturer’s warranty. Here’s an overview of what kinds of damages or defects are covered under the policy:

1. Manufacturing Defects

The Crocs warranty covers any defects that are due to faults in materials or workmanship. This includes things like:

• Cracks, rips, or holes in the upper or strap
• Sole separation or cracking
• Issues with adhesive or bonding of the upper and sole
• Straps or buckles that are attached incorrectly or fail

If there are defects present when you take the shoes out of the box, those would be covered as well. Crocs will repair or replace any defective products at no additional cost to the customer.

2. Authorized Purchases Only

To be eligible for the warranty, Crocs shoes must be purchased from one of Crocs’ authorized retail partners. This includes:

• Directly from the Crocs website
• Crocs retail stores
• Department stores like Macy’s or Dillard’s that carry Crocs
• Online retailers like Zappos or 6pm that are authorized sellers

The warranty does not extend to shoes purchased from unauthorized vendors. This includes independent or unauthorized websites as well as counterfeit Crocs from unofficial sellers.

3. No Registration Required

There is no need to formally register or activate the Crocs warranty. Coverage is automatically in effect for any eligible shoes.

4. All Crocs Footwear Included

The Crocs warranty isn’t limited to just their classic clog model. It covers defects across all of their footwear products, including:

• Sandals like the Swiftwater or Sexi Flip
• Boots like the All Cast and All Terrain
• Slides including the Freesail and Classic Slide
• Sneakers such as the Brooklyn Low and literide Pacer
• Other specialty styles like loafers, heels, and rain boots

As long as the shoes are genuine Crocs brand, they are backed by the 90-day manufacturing warranty.

Explore further: Discovering Crocs Manufacturing Locations

While the warranty provides useful protection against defects, it does have some limitations. Here are the key exclusions to be aware of:

1. Wear and Tear

Normal wear and tear from regular use over time is not covered under the Crocs warranty. The most common examples include:

• Scuffs, scrapes, and surface scratches
• Stretching or deformation from prolonged use
• Fading, discoloration, and dye transfer
• Reduction in tread depth on the soles

These are expected results of normal use over time. The warranty only covers abnormal defects, not the natural breakdown from regular wear.

2. Abuse or Misuse

Damage that occurs as a result of intentional abuse, misuse, or negligence will not be covered. Examples include:

• Exposing the shoes to harsh chemicals like bleach that degrades materials
• Placing Crocs in a washing machine or dryer, which can warp and crack plastic
• Wearing Crocs in highly inappropriate conditions like snow sports or hiking
• General carelessness that results in physical damage like chewing or biting Crocs

3. Comfort/Fit Issues

The Crocs warranty does not cover dissatisfaction with the comfort, feel, or sizing of the shoes. Since fit is highly personal and variable, it is not considered a defect. Reasons for return may include:

• The style runs small so it’s too tight
• The footbed doesn’t provide enough arch support
• The back strap rubs and causes blisters or pain

Crocs cannot accept returns for these types of comfort or sizing issues.

4. Unauthorized Alterations

Any modifications made to the Crocs without the company’s approval can void the warranty. Examples include:

• Cutting holes or slits into the upper or straps
• Attaching non-Crocs brand charms or decorations
• Permanently dying or altering the color of the shoes
• Affixing patches, pins, appliques, or other custom decorations

These changes can degrade the structural integrity and lead to premature damage or wear.

5. Purchases from Unauthorized Sellers

Gray market or counterfeit Crocs purchased from unauthorized online sellers are not eligible for warranty coverage. The shoes must be verified as authentic and purchased through approved retailers.

If you believe your Crocs has a defect that falls under the warranty policy, here is the process to make a claim:

1. Have Your Receipt and Packaging

Keep your original receipt and shoe box for at least 90 days after your purchase. This helps verify the purchase date and authenticity of the shoes.

2. Contact Crocs Customer Service

Call Crocs customer support or initiate a claim on their website. Provide details like purchase date, photos of the damage, and a description of the defect.

3. Return the Shoes if Requested

Crocs may request you ship back the defective shoes before sending a replacement pair. Follow their instructions for return shipping.

Upon receiving the damaged item, Crocs will examine it and either repair, replace, or provide a refund for qualifying warranty claims. The turnaround is typically 7-10 business days from the time they receive your return.

Here are some tips for buyers to get the most out of their Crocs warranty:

• Carefully inspect your new Crocs immediately after purchase for any out-of-box defects and return/exchange them right away if any are found.
• Avoid machine washing and drying, and use mild soap and lukewarm water to hand wash Crocs to prevent damage.
• Research seller reviews and only buy from authorized retailers to ensure you receive genuine Crocs covered under the warranty.
• Consider protective sprays like Scotchguard to repel stains and help your Crocs maintain their original color longer.
• Stuff shoes with socks or paper when not being worn to retain shape and minimize stretching over time.

How does the Crocs warranty stack up against other popular shoe brands?

• Brands like Chacos, Teva, and Keen offer more generous 1 year warranties, while Crocs is just 90 days.
• However, Crocs has a much lower price point than those premium outdoor sandal brands.
• Nike and Adidas offer two year limited warranties, significantly longer than Crocs. But their shoes are pricier.
• Few competing brands offer lifetime warranties. Chaco does for manufacturing defects beyond the 1 year coverage.
• Some shoe stores like DSW offer extended 1-2 year warranties for around $10-20 beyond the manufacturer’s warranty.

So while the Crocs warranty is relatively short, it aligns with the lower cost and comparable value footwear category that Crocs occupies. More premium athletic and outdoor brands can justify longer warranties given their higher prices.

In summary, all genuine Crocs footwear is protected by a 90-day limited manufacturer’s warranty covering defects in materials and workmanship. This provides useful coverage against premature damage or flaws. But there are reasonable exclusions like wear and tear and improper use that will not be covered.

Reviewing the full terms of the Crocs warranty allows buyers to have realistic expectations about what is covered by this protection. Understanding proper use and care for Crocs shoes also helps consumers get the most from their investment. If any manufacturing issues do arise within the 90-day window, Crocs provides a streamlined process to report defects and have qualifying shoes repaired or replaced.

In my opinion, the 90-day warranty period offered by Crocs is quite short compared to many other footwear brands that offer 1-2 year warranties. However, given the generally affordable price point of Crocs, I think the limited coverage is reasonable. For parents buying Crocs for growing kids or for shoes that will face heavy wear, the warranty may feel too short. But for adult Crocs that won’t see daily use, it’s probably sufficient protection against defects popping up shortly after purchase. I do think Crocs could consider extending their warranty to 6 months or 1 year as a competitive advantage over other value-priced brands. But the ease of making claims through their customer service and lack of a cumbersome registration process is appreciated. Overall, Crocs gives buyers adequate recourse if defective items sneak through quality control while limiting liability from wear-related damage down the road.

Do I need to register my Crocs warranty?

No, you do not need to register the warranty. Coverage is automatic on all eligible Crocs shoes.

Can I return my Crocs outside the 90-day warranty period?

Crocs is not obligated to accept returns or provide refunds outside the 90-day warranty window. But you can contact customer service and politely ask if they will make an exception.

Does the Crocs warranty cover damage like scuffs, scrapes or stains?

No, the warranty only covers manufacturing defects. Normal wear and tear from regular use will not be covered under the warranty.

If I customized my Crocs with decorations or Jibbitz charms, does that void the warranty?

Possibly. Unauthorized modifications that affect the structure or quality of the Crocs may void the warranty. Keep customizations minimal and removable.

Can I wash my Crocs in the washing machine and dryer?

No, Crocs recommends hand washing only. Machine washing or drying can damage Crocs and void the warranty protection.